Jessica Bourke-Natural Fertility Solutions respects your right to privacy and we comply with our obligations under the General Data Protection Regulation 2016/679. The purpose of this Website Privacy Statement is to outline how we deal with any personal data you provide to us while visiting this website (www.jessicabourke.com) . By visiting this site, you are accepting the terms of this Website Privacy Statement. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.
2: Types of information collected
2.1 “Non-personal data”
Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our site. This non-personal data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our site.
2.2 “Personal data”
This is data that identifies you or can be used to identify or contact you and may include your name, address, email address, user IP addresses in circumstances where they have not been deleted, clipped or anonymised, telephone number and banking details. Such information is only collected from you if you voluntarily submit it to us, e.g. by sending us an email.
Privacy & Cookies
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with GDPR and any other relevant data protection legislation.
We take adequate measures to protect your information from unauthorised access. All hard copy files are stored in a physically secure environment. Our IT applications and programs, including office applications, operating systems and anti-virus are provided by market leading software firms and kept up to date.
Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the Internet. Inside the clinics, the information you provide us electronically is stored in password-controlled electronic devices with limited access. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
Personal Information We Collect
We collect only the personal information we require to effectively respond to your requests for our customised products and services and to enable you to use the resources available on our website. This personal information includes, but is not limited to, your name, company name, physical address, email address, phone number(s) and any other information that itself can identify or, when tied to the above information, may identify you as a specific individual. We may also collect your IP address as part of our website security measures.
Processing: How We Use & Share Your Personal Information
If a user contacts us with a general enquiry, we may require you to provide us with personal information such as your contact details so that we can appropriately address your needs. We use other information we hold about you for the following general purposes: to supply you with the products and services you request; to give you appointment confirmations and updates; to manage your account, including issuing invoices and providing booking notifications; to communicate with you; to respond to any questions and comments; to follow up on our customer service, if necessary; to gain feedback on our products, services, and website; to tackle disputes, collect payments due, or resolve outstanding issues; to prevent potentially prohibited or illegal activities.
If you enter into correspondence with us regarding an appointment, enquiry or complaint, we may also keep records of that correspondence.
We will ask you for limited personal information when you email us or access us through our website. We use your personal information for the purpose of scheduling appointments for you and in clinic for treatment purposes. You are not under any obligation to give us personal information (such as your contact details or medical information) however, should you not, we may not be able to provide our services to you.
Personal information may also be requested of you when you choose to phone us, request a call back and/ or leave a message with an answering service that we use.
We’ll store your information for as long as we need to in order to provide services to you. We’ll keep some personal information for a reasonable period after you cease services with us in case you decide to use our services again.
In addition to the circumstances described above, we may disclose your information if required to do so by law, court order, as requested by other government or law enforcement authorities, or in the good faith belief that disclosure is otherwise necessary or advisable, including (without limitation) when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
We always have our client’s needs at the forefront of our approach. For example, if you have tried to make an appointment with us, we may send you a follow up email or try to contact you by other means.
Social Media Services
You can choose to access certain third party social media websites and services, e.g. Facebook, Twitter or Instagram, through our site. When you do so, you will be sharing information with those sites. This information will be governed by their Privacy Policies, which may include that they might share relevant information with us. These websites and services may allow you to personalise your privacy settings to control the use of your data. Please refer to the relevant provider policies for more information.
External Links and Social Plug-Ins
What is a cookie?
A cookie is a small piece of data that may be stored on your computer or mobile device. It allows a website “remember” your actions or preferences over a length of time.
Further information on cookies can be found at http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm
How are they used on this site?
This site uses 2 different types of cookie,
Session Cookies are temporary cookies that are not stored on your computer or mobile device. They are used as part of the registration process for financial security purposes. A session cookie is also used to remember your language preference when viewing the site. These session cookies are erased when you close your browser, or after 20 minutes of inactivity.
Persistent cookies are those placed on your computer or mobile device for a pre-determined length of time when you visit this site. This site only places cookies that are specific to this site.
Cookies can also be used to assist you to save and retrieve passwords and any other information and preferences you use on our website, so that you do not have to re-enter these details every time you visit our website.
Cookies cannot and will not be used by us to uncover any additional personal information from your computer that you have not previously and voluntarily given us. The majority of web browsers will allow you to disable the cookies you don’t want should you wish to opt out of using them on our site. Please be aware that changing your cookie settings will affect all websites you visit unless you specify otherwise. Disabling cookies may also affect your browsing experience as some website functionalities, such as logging in, will cease to work without them.
Third Party Cookies
Our websites may use third party embedded content from external providers such as Facebook, YouTube and Google. Cookies may be put in place by these sites in order for this content to function, however these cookies are not managed by us and data collected from them may be stored outside the EEA.
We cannot be responsible for the security and content of such third-party websites. So make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site.
You can find out more about our third parties privacy policies by reading their Privacy Policies:
Google and YouTube: https://www.google.com/intl/en/policies/privacy
We use Google Analytics to analyse our websites’ performance. The information Google Analytics gathers using our website’s cookies generates generic reports about the use of our website.
Changes to the Website Privacy Statement
Any changes to this Website Privacy Statement will be posted on this site so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use personal data in a manner significantly different from that stated in this Website Privacy Statement, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.
The Women’s Health Clinic,
81 Upper George’s Street
Last Updated: May 2018